Advance Your
IT Helpdesk Administrator
Career
Inquire Today
Advance Your
IT Helpdesk Administrator
Career
What is an IT Helpdesk Administrator, and what do they do?
An IT Helpdesk Administrator is the first point of contact for employees seeking IT assistance. This career training provides you with the skills to manage a ticketing system, handle a high volume of tickets, troubleshoot basic technical issues and escalate more complex issues to the appropriate IT team.
Where Can You Work?
IT Helpdesk Administrators have the flexibility to work with a variety of industries and businesses. They typically work in an office setting.
Requirements
High School Diploma or GED
Web browser with internet connection
Course registration & payment
Training Materials Provided
Expert-led video based training
Competency assessments
National Certification exam fee
IT Helpdesk Administrator
Outcomes
According to the Bureau of Labor Statistics, employment in computer and information technology occupations is projected to grow by 15% from 2021 to 2031. This equates to about 418,500 new jobs per year from both projected growth and replacement needs.
Skills Learned
Upon completion of this training, you’ll be able to:
- Install, configure, upgrade and maintain PC workstations and SOHO networks
- Understand the basics of operating systems (OS), network technologies and design principles
- Identify and troubleshoot performance and connectivity issues related to PCs and networks
- Manage and troubleshoot a basic network infrastructure, using common ports and networking protocols
- Install and manage wired and wireless networks, adhering to standards and using modern testing tools
Courses - 12 Weeks
A+ Comprehensive |
Network+ |
Program Preview
IT Helpdesk Administrator Job Possibilities
HIDDEN
PC Technician
ESTIMATED SALARY
HIDDEN
Desktop Support Specialist
ESTIMATED SALARY
HIDDEN
Network Administrator
ESTIMATED SALARY
Certification Information
Upon completing your training, you’ll be qualified to earn the CompTIA Network+ certification and CompTIA A+ certification.
Network+
CompTIA Network+
The CompTIA Network+ certification allows you to develop a career in IT infrastructure, demonstrating your because it demonstrates you have the knowledge and skills in networking. This certification validates you can troubleshoot, configure and manage wired and wireless networks found globally.
A+
CompTIA A+
The CompTIA A+ certification helps launch your IT career even further with enhanced skills in hardware, networking, security, software troubleshooting and operational procedures. Earning this certificate will boost your IT confidence and create a multitude of IT career opportunities to pursue.
Issuing Authority
Payment Options
Pay in full using any major credit card, PayPal, or Venmo. Select “credit card” as your payment option.
Apply for PayPal Credit and pay zero interest if your balance is paid in full within 6-months. Complete a quick application and you’ll receive a credit decision within seconds.
Program Comparison
University of Mount Saint Vincent | Community College | |
|---|---|---|
Program & Tuition Cost | $4,000 average | Up to $20,000 |
Exam Fees, Books & Materials | Included | Up to $750 |
Job Ready In | 3-6 months | 24–48 months |
Schedule Flexibility | On-demand 24/7 | Set class schedule |
Travel Requirements | None: 100% online | On-campus classrooms |
Student Support | Personal Advisors: text, call and email access | Professors: scheduled office hours |
Career Coaching | Exam-tailor + soft-skill training to build well-rounded careers | Exam-based + prerequisites and electives to meet credit |
Content Delivery | 3D animations, immersive environments, interactive activities, game-based learning | Professor lectures |
Meet Your Training Specialist
FAQ
You will complete the courses in this program over 12 weeks, making students job-ready in as little as 3 months. The program is flexible, allowing for assignments to be completed anytime, from anywhere, 24/7.
No, these courses do not count for college credit.
Yes, our training program is fully online and asynchronous.
Inquire Today
Ready to begin your career journey or have more questions? Connect with a Training Specialist today!
Interested in Another Program?
The University of Mount Saint Vincent has a long history of academic excellence, dating back to its founding by the Sisters of Charity of New York in 1847. Although many decades have passed, one thing has remained constant throughout the years: the University’s unwavering commitment to serving each and every student who walks (virtually or physically) through our campus gates.